Refund & Credit Policy

Who you are buying from. Minerva One, Inc. is the seller of record for every Minerva subscription and credit purchase. Card payments are processed on our behalf by Stripe, Inc.; Minerva does not receive or store your full card details. Your receipt and any refund come from Minerva One, Inc..

Subscriptions — charges are final. Subscription charges are not refunded once made, except where a refund is required by mandatory consumer law (see Statutory rights below). You can cancel at any time; cancellation stops the next charge, and you keep access, and your plan’s features, until the end of the period you have already paid for.

Credits are non-refundable. Credit packs are consumable and are delivered to your balance immediately, so credit purchases are non-refundable once delivered, except where refunds are required by law (see Statutory rights below). This includes the starter credits included with a plan: if a subscription charge is refunded under mandatory law, any credits already spent are not reinstated and any unspent starter credits are removed with the plan.

How to request a refund required by law. Email info@minerva1.com from the address on your Minerva account, and include the date and amount of the charge. We respond within 5 business days and, where the request qualifies, issue the refund at the same time. Once issued, your bank or card issuer typically takes a further 5–10 business days to post it to your statement. You do not need to contact Stripe.

Statutory rights. If you are a consumer in a jurisdiction that grants a statutory cancellation or withdrawal right (for example, the 14-day right of withdrawal in the EU/EEA and UK), that right is unaffected by this policy. Nothing in this policy limits any right you have under mandatory consumer law.

Cancelling instead of refunding. You can cancel a subscription at any time from Account → Billing. Cancellation stops the next charge; it does not itself refund the current period. You keep access, and your plan’s features, until the end of the period you have already paid for.

Credits — never expire. Purchased credits never expire and carry no service, dormancy, or maintenance fee. Credits are non-transferable and have no cash value except where required by law.

Auto-top-up. Minerva does not offer auto-top-up; you are never charged automatically to replenish credits.

Chargebacks. If you believe a charge is wrong, please email us first — we can almost always resolve it faster than a bank dispute. Where a chargeback is raised on a purchase whose credits have already been delivered, we reverse the corresponding credits from the account balance.